Refund Policy

10-Day Money-Back Guarantee

At Totalprinterstore, we take pride in delivering high-quality products and outstanding customer service. Your satisfaction is important to us, and we want you to shop with confidence. That’s why we offer a 10-day money-back guarantee from the date of your purchase.

Eligibility for Refund

To qualify for a refund, please ensure the following conditions are met:

  • The refund request must be submitted within 10 days of the original purchase date.
  • The product must be in its original, unused, and undamaged condition.
  • A valid receipt or proof of purchase must be provided.

How to Request a Refund

To initiate the refund process, please follow these steps:

  • 1. Contact our support team at info@totalprinterstore.com with your order details.
  • 2. Our team will provide instructions and issue a Return Merchandise Authorization (RMA) number.
  • 3. Carefully repackage the product, including all original accessories and packaging. Clearly mark the RMA number on the outside of the package.
  • 4. Ship the product to the address provided by our customer support team.
  • 5. After receiving and inspecting the returned item, we will proceed with your refund.

Refund Details

  • Refunds will be issued to the original payment method used during the purchase.
  • The refund amount will cover only the product price; shipping and handling charges are non-refundable.

Processing Time

Once the return is received and approved, the refund will be processed within 3–4 business days. Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.

For any questions or concerns about our privacy practices, please contact us at info@totalprinterstore.com.

Non-Refundable Items

Refunds are not available for certain items, including but not limited to:

  • Digital downloads
  • Gift cards
  • Personalized or custom-made products

For clarity on a specific item’s eligibility, please refer to the product description or contact our support team before purchase.

Policy Updates

Totalprinterstore reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be reflected on our website.

For further assistance or questions about our refund policy, feel free to reach out to our dedicated support team at info@totalprinterstore.com. Your satisfaction is our top priority.